Billing Terms & Conditions
Payment Methods
My Own Outdoors accepts payment methods such as:
- VISA
- Mastercard
- American Express
- Discover
- Apple Pay
- Google Pay
- Paypal
We accept credit cards backed by the major providers on our website, including Visa, Mastercard, American Express, and Discover. If you’re having trouble checking out, please email us at support@mygenerator.co or call us at (646) 766-0505 so we can help.
We accept PayPal on both desktop and mobile. If you have a balance in your PayPal account, that balance will automatically be used before your backup payment method (which you’ll select at the time of purchase).
Apple Pay, Google Pay: These payment methods offer a quick and secure checkout experience. They enable customers to complete their purchases with a few taps, reducing the time spent entering payment details. Additionally, they offer enhanced security features, such as biometric authentication and encrypted transactions, ensuring your payment information is protected.
General Billing Terms
Currency: All transactions are processed in USD.
Sales Tax: Applicable sales tax will be added to all purchases.
Payment Timing: Payment is required at the time of order.
Billing Information: Please ensure that all billing information is accurate to avoid any delays in processing your order.
Fees
Transaction Fees
When you make a purchase through My Own Outdoors, standard transaction fees apply based on your chosen payment method. These fees cover the cost of processing the payment securely.
For Credit Card payments, fees are about 2.9%. Changes may apply.
Refund Fees
When issuing a refund, any outright returns will incur return shipping costs that are subject to change depending on the products. If you are replacing the product with something else, we may be able to help you cover some of the costs depending on the product. However, the original credit card transaction fee cannot be refunded. The refunded amount will be deducted from our next available payout. It may take up to 10 business days for the customer to receive the refunded amount.
If you have any questions regarding fees, please contact us at support@mygenerator.co or call us at (646) 766-0505.
Refunds and Returns
If you need to exchange your product, you may do so. You, as the customer, are responsible for any shipping costs throughout any returns and exchange processes. We want you to be completely satisfied with your purchase. If you are not, you can return most items within 30 days of delivery for a refund. Please note the following:
- The item must be in new and unused condition.
- You must include all original packaging and materials.
For specific product return policies and warranty information, please refer directly to the product page. We mirror our dealer’s return and warranty policies to provide accurate and up-to-date information.
Not all orders are available for return once they have shipped. We order our products directly from the manufacturer. Therefore, if the manufacturer will not permit us to return a product, we cannot offer you a return. This often varies on a case-by-case basis; please reach out to us if you would like specific information on your brand and/or product.
When issuing a refund, any outright returns will incur return shipping costs that are subject to change depending on the products. If you are replacing the product with something else, we may be able to help you cover some of the costs depending on the product. However, the original credit card transaction fee cannot be refunded. The refunded amount will be deducted from our next available payout. It may take up to 10 business days for the customer to receive the refunded amount.
Contact Us
For any billing inquiries or issues, please contact us at:
Email: support@mygenerator.co
Phone: (646) 766-0505
Address: 800 N King street, suite #304 Wilmington Delaware 19801,USA
Thank you for shopping with My Own Outdoors. We appreciate your business and are here to help with any questions or concerns you may have regarding billing and payment methods.
Disclaimer
By using My Own Outdoors services, customers agree to comply with our terms and conditions. This includes acknowledging and accepting our policies on returns, refunds, and warranties as outlined on our website. It is the customer’s responsibility to review these terms and conditions, which are detailed on each product page and in our general policy sections. My Generator reserves the right to update or modify these terms at any time, and continued use of our services constitutes acceptance of these changes.
For more information, please review our Terms and Conditions.
Changes to Fees and Policies
These billing terms and conditions are subject to change at any time without prior notice. It is the customer's responsibility to review these terms regularly before making a purchase to stay informed of any updates. For any questions or concerns, please contact us at support@mygenerator.co or call us at (646) 766-0505.
Chargebacks
Our team of agents are here to assist you and resolve any issues. We have purposefully made our policies as fair as possible, and we believe they are the top in the industry. We are on your team. We are immediately responsive, and will do all that we can to help you out and provide the best resolution.
If you have not received a product, or have an issue with a product that you did receive, please contact us, and we will help you resolve your issue. Please do not file chargebacks for issues that we can resolve together. Thank you for shopping with us!
Contact support@mygenerator.co for any questions.
BY USING THE SITE, YOU AGREE TO THESE TERMS OF USE; IF YOU DO NOT AGREE, DO NOT USE THE SITE.