The warranty provided in the below also extends to customers of My Generator.
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LIMITED WARRANTY
This LIMITED WARRANTY from RICH SOLAR warrants to the original consumer purchaser that this RICH SOLAR product will be free from defects in workmanship and material under normal consumer use during the applicable warranty period identified in Paragraph 2, below, subject to the exclusions outlined in Paragraph 5, below. The preceding provisions state RICH SOLAR's entire liability, and your exclusive remedy, for any breach of warranty, express or implied. RICH SOLAR will not assume, nor authorize any person to assume for it, any other liability in connection with the sales of RICH SOLAR products.
WARRANTY PERIOD
Solar Panels
Rigid Solar Panels
25-Year Power Output Warranty
10-Year Workmanship Warranty
Portable Solar Panels
25-Year Power Output Warranty
5-Year Workmanship Warranty
2-Year Warranty for Controller on Kits
Flexible Panels
1-Year Warranty
Batteries
ALPHA LITE Series
*5-Year Warranty
ALPHA Series
*5-Year Warranty
ALPHA PRO Series
*10-Year Warranty
LiFePO4 Battery Bank (Black)
*5-Year Warranty
Inverters
Grid-Tie Inverters
10-Year Warranty
Pure Sine Wave Inverters
2-Year Warranty
Hybrid Inverters
3-Year Warranty
Controllers
MPPT Controllers
2-Year Warranty
PWM Controllers
1-Year Warranty
The warranty period for all other RICH SOLAR products and components is one (1) year from the date of original purchase by the original consumer. A sales receipt from the original consumer purchase, or other reasonable documentary proof, is required in order to establish the start of the warranty period. If you completed the online RICH SOLAR Product Registration Form within thirty (30) days after purchasing your product, that registration can also establish the start date of the warranty period. Warranty coverage is not conditioned upon such registration.
Prorated Warranty
Prorated warranty products from RICH SOLAR are warranted to be free from defects in workmanship and materials under normal use and service. The prorated warranty is effective from the date of purchase by the customer and follows the guidelines of the Limited Warranty with the addition of the following list detailing exchange costs for warranty replacements for prorated warranty items.
10-Year Prorated Warranty Rates
- Years 1-3: Full replacement (100% coverage)
- Year 4: 85% coverage (customer pays 15% of replacement cost)
- Year 5: 70% coverage (customer pays 30% of replacement cost)
- Year 6: 55% coverage (customer pays 45% of replacement cost)
- Year 7: 40% coverage (customer pays 60% of replacement cost)
- Year 8: 25% coverage (customer pays 75% of replacement cost)
- Year 9: 10% coverage (customer pays 90% of replacement cost)
- Year 10: 5% coverage (customer pays 95% of replacement cost)
5-Year Prorated Warranty Rates
- Year 1: Full replacement (100% coverage)
- Year 2: 80% coverage (customer pays 20% of the cost)
- Year 3: 60% coverage (customer pays 40% of the cost)
- Year 4: 40% coverage (customer pays 60% of the cost)
- Year 5: 20% coverage (customer pays 80% of the cost)
Please note that failure to properly install or operate the battery will void the Limited Warranty. Please refer to the product manual for detailed installation and operation instructions.
Post 30-Day Replacement and Defect Assessment Policy
If you encounter any issues with your product, please contact our Tech Support Team at tech@richsolar.com or 1-800-831-9889 . Our representatives will assist you in troubleshooting your product.
1. Troubleshooting and Tech Approval:
- Our technicians will first attempt to troubleshoot the issue with the customer.
- If the issue cannot be resolved over the phone and further testing is needed, we will send a return shipping label for the unit to be shipped to us.
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Customer Responsibility: If the customer cannot be available for the troubleshooting call, they will be responsible for shipping the unit to us for testing.
- Before sending the return label, customer support will inform customers that if the unit is found to be functioning correctly or has been damaged due to customer misuse, the customer will be responsible for the cost of returning the unit to them.
- Defective Units:
- If the unit is confirmed to be defective after testing, we will replace the unit and cover the shipping cost to send the replacement to the customer.
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Non-Defective or Customer-Damaged Units:
- If the unit is found to be functioning properly or has been damaged due to customer misuse, we will repair the unit and invoice the customer for the return shipping label.
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The unit will be returned to the customer after the invoice is paid.
- Change of Mind After 30 Days:
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If a customer wishes to return a unit without any defect after 30 days, they will be responsible for all return shipping costs.
For B2B & B2C Customers Outside of Warranty:
- Customers are responsible for shipping the unit to us and providing a return label for the return shipment.
- Our technicians will assess the unit. If repairs are possible, we will invoice the repair costs.
- Once the customer approves and pays the invoice, we will proceed with the repair.
- The customer must provide a return label to ship the repaired unit back to them.
REMEDY
RICH SOLAR will, at its option, (1) repair the product at no charge, using new or refurbished replacement parts, or (2) exchange the product with a product that is new or which has been manufactured from new or serviceable used parts and is at least functionally equivalent to the original product. A replacement product/part assumes the remaining warranty of the original product or ninety (90) days from the date of replacement or repair, whichever provides longer coverage for you. When a product or part is exchanged, any replacement item becomes your property and the replaced item becomes RICH SOLAR’s property.
LIMITED TO ORIGINAL CONSUMER BUYER. This warranty is not transferable to any subsequent owner of a RICH SOLAR product.
EXCLUSIONS AND LIMITATIONS. This Limited Warranty applies only to hardware products manufactured by or for RICH SOLAR that can be identified by the "RICH SOLAR" trademark, trade name, or logo affixed to them.
The Limited Warranty does not apply to any non-RICH SOLAR products, even if packaged or sold with RICH SOLAR products. Non-RICH SOLAR manufacturers or suppliers may provide their own warranties. This warranty does not apply to (i) damage caused by accident, abuse, misuse, misapplication, or non-RICH SOLAR products; (ii) damage caused by service performed by anyone other than RICH SOLAR; (iii) a product or a part that has been modified without the written permission of RICH SOLAR; (iv) a product where any RICH SOLAR serial number has been removed or defaced, or (v) any product purchased through an online auction house. This limited warranty does not apply to any battery cell or product containing a battery cell unless the battery cell has been fully charged by you within seven (7) days after your purchase of the product and at least once every 6 months thereafter.
THIS WARRANTY AND REMEDIES SET FORTH ABOVE ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, REMEDIES, AND CONDITIONS, WHETHER ORAL OR WRITTEN, EXPRESS OR IMPLIED. RICH SOLAR SPECIFICALLY DISCLAIMS ANY AND ALL IMPLIED WARRANTIES, INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IF RICH SOLAR CANNOT LAWFULLY DISCLAIM IMPLIED WARRANTIES UNDER THIS LIMITED WARRANTY, ALL SUCH WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE LIMITED IN DURATION TO THE DURATION OF THIS WARRANTY. NO RICH SOLAR RESELLER, AGENT, OR EMPLOYEE IS AUTHORIZED TO MAKE ANY MODIFICATION, EXTENSION, OR ADDITION TO THIS WARRANTY. IN NO EVENT WILL RICH SOLAR BE LIABLE FOR ANY DIRECT, SPECIAL, CONSEQUENTIAL, OR INCIDENTAL DAMAGES ARISING FROM ANY USE OR MALFUNCTION OF ANY RICH SOLAR PRODUCT, OR FROM ANY BREACH OF WARRANTY, INCLUDING DAMAGE TO OTHER DEVICES. IN NO EVENT WILL RICH SOLAR'S LIABILITY FOR ANY CLAIM, WHETHER IN CONTRACT, WARRANTY, TORT (INCLUDING NEGLIGENCE AND STRICT LIABILITY), OR UNDER ANY OTHER THEORY OF LIABILITY, EXCEED THE AMOUNT PAID BY YOU FOR THE RICH SOLAR PRODUCT.
Some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.
